Agentic change for Salesforce, from 天美传媒.
Jack sits down with Florence and Katharine, Commercial Operations Analysts who look after 天美传媒’s internal Salesforce org, to talk about what’s changed since they started building directly with 天美传媒’s own agent.
Florence had never touched Salesforce 12 months ago, now she’s shipping changes to production within 24 hours. Katharine, who’s worked on 天美传媒’s Salesforce org from inception, digs into the process that keeps it all safe, the hidden dependencies the agent catches, and why “job to be done” thinking matters more than ever when tickets doesn’t speak the whole truth.
Tune in to hear what it’s really like being customer zero.
